Privacy Policy
Effective Date: April 2026
This Privacy Policy describes how ReNouvele™ collects, uses, discloses, and protects personal information and protected health information (PHI) in connection with its website and telemedicine services. This policy applies to information collected through our website, telehealth platform, electronic communications, online forms, patient portals, and clinical interactions.
This Privacy Policy applies to information collected through this website and ReNouvele™ services, including online forms, patient communications, and electronic interactions.
Types of Information Collected
ReNouvele™ may collect personal information and protected health information, including but not limited to name, date of birth, contact information, medical history, health information provided during consultations, payment-related information, and communications between patients and providers.
How Information Is Used
Personal information and PHI are used solely for purposes related to treatment, care coordination, healthcare operations, administrative functions, and patient support. ReNouvele™ does not sell or rent patient information and does not use PHI for marketing purposes without patient authorization.
Disclosure of Information
ReNouvele™ may disclose personal information and PHI only as permitted or required by law, including for treatment purposes, healthcare operations, billing, coordination with pharmacies or laboratories, or as otherwise authorized by the patient. Information is not shared with third parties for marketing purposes.
HIPAA + Safeguards
ReNouvele™ complies with applicable federal and state privacy and security laws, including the Health Insurance Portability and Accountability Act (HIPAA). ReNouvele™ maintains administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and security of personal information and PHI.
ReNouvele™ uses and discloses protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws. PHI may be used for purposes of treatment, payment, and healthcare operations, including clinical care, care coordination, billing, and administrative functions.
ReNouvele™ does not use or disclose PHI for marketing purposes without patient authorization and does not sell patient information. Any disclosure of PHI is limited to the minimum necessary to provide services or as otherwise required or permitted by law.
Third‑Party Service Providers
Patients have the right to access, request correction of, and receive information about their personal information and protected health information, subject to applicable law. Requests regarding privacy practices may be submitted using the contact information below.
SMS Communications & Consent
ReNouvele™ may communicate with patients via text message (SMS) for purposes related to care coordination, appointment reminders, intake follow-ups, administrative notifications, and customer support.
By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS communications from ReNouvele™. Message frequency may vary. Message and data rates may apply.
Opting Out:
You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you may receive one final confirmation message. To resume text communications, you may reply START or contact us directly.
Help:
For help, reply HELP to any message or contact us at info@renouveles.com or (931) 575-5535.
ReNouvele™ does not sell, rent, or share your mobile phone number with third parties for marketing purposes. SMS communications may be delivered using a third-party service provider to facilitate messaging.
SMS communications may include protected health information and are conducted in accordance with applicable privacy and security laws, including HIPAA.
SMS communications are not intended for urgent or emergency medical issues. If you are experiencing a medical emergency, call 911 or seek immediate medical care.
Patient Rights
Patients have the right to access, request correction of, and receive information about their personal information and protected health information, subject to applicable law. Requests regarding privacy practices may be submitted using the contact information below.
Policy Updates
ReNouvele™ reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
Contact Information
If you have questions about this Privacy Policy or our SMS communications, you may contact ReNouvele™ at:
Email: info@renouveles.com
Phone: 931-575-5535
